PRIVACY POLICY
We respect your privacy.
VLA Industries Limited ("we" and "us") is the operator of https://vlasteel.com/ (“Website”) and VLA Steel Mobile Applications (“Apps”) on iOS and Android Operating Systems.
By placing an order through our Website/Apps you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations of our services.
We are very sensitive to privacy issues therefore, visitors are guaranteed privacy, and any information collected is kept private and never shared with any other party.
The data is used only by us to ensure the smooth delivery of our services to you and the functioning of our Website/Apps.
This site and our mobile apps have security measures in place to protect the loss, misuse, and alteration of the information under our control.
Unauthorized attempts to upload or change information (or otherwise cause damage to this website) are strictly prohibited
SHIPPING POLICY
VLA Industries Limited ("we" and "us") is the operator of https://vlasteel.com/ (“Website”) and VLA Steel Mobile Applications (“Apps”) on iOS and Android Operating Systems. By placing an order through our Website/Apps you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations of our services.
General
Subject to inventory availability at our stockyard and steel mills. We try to maintain an accurate inventory but from time to time there may be an inventory discrepancy and we will not be able to fulfill all your sizes at the time of purchase. In this instance, we will fulfill the available sizes and intimate you about the sizes which are not available. The payment of that particular out-of-stock size will be refunded to your wallet within 2-3 Working Days.
Freight Costs
Freight costs are as per spot prices of the market, depending upon factors like tonnage and destination. Payment for the freight costs will be collected after the order has been placed. The freight cost quoted will be the final quote to the customer.
Transit Time
In general, north India vehicles take 1 - 3 days in transit. This varies depending on the tonnage of the vehicle too.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the vehicle has been placed. Keep a check on the order status.
Sizes Out Of Stock
If any size is out of stock, we will cancel and refund the out-of-stock sizes and dispatch the rest of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can investigate the issue.
Material Damaged In Transit
If you find any material damaged in transit which is nearly impossible, get in touch with our customer care. Any such claims will be settled by the insurance company.
Taxes
GST, TCS, and any other tax applicable by the Government of India at the time of order placement will be collected on the checkout page.
Cancellations
Once the order is placed and confirmed the order can not be cancelled as the material prices are market linked.
Insurance
The material in transit is always insured for any anticipated loss or damage up to the value as stated by the insurance company. (Minimum deduction will be applicable as per the policy).
Customer Care
For any query, you can Call or WhatsApp us from the button provided in the app.
RETURN POLICY
VLA Industries Limited ("we" and "us") is the operator of https://vlasteel.com/ (“Website”) and VLA Steel Mobile Applications (“Apps”) on iOS and Android Operating Systems. By placing an order through our Website/Apps you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations of our services. The following return policy applies to steel purchased online through VLA Steel Website/Apps after the material has been dispatched by VLA Industries Limited.
General
The order cannot be returned once the material has been delivered to your place.
Sizes
The order can be replaced only when the delivered sizes are different from the ordered sizes. A return claim can be raised by calling or initiating a WhatsApp chat from our app. The material will be returned only in the case it is received in the same form as it was delivered. The claim is to be made as soon as the above-said material is received, however not later than the next day after receiving the material.
Quality
Normally, there are no quality issues as we ensure all QA & PDI measures. However, in case there is an issue pertaining to quality, please get in touch with our customer care on our Website/Apps.
Material TC is issued along with every order. In case of any quality complaint, a claim is to be made through our WhatsApp/ Email within 1 day after receipt of the material. Quality complaints can only be accepted in case the material received is rusted or in pitted condition however, a change of color of the material will not quality problem, and no complaint is entertained on this account.
REFUND POLICY
VLA Industries Limited ("we" and "us") is the operator of https://vlasteel.com/ ("Website) and VLA Steel Mobile Applications ("Apps") on iOS and Android Operating Systems. By placing an order through our Website/Apps you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations of our services.
All the refunds applicable will be credited to your VLA Wallet within 2-3 Working days.
CANCELLATION POLICY
VLA Industries Limited ("we" and "us") is the operator of https://vlasteel.com/ (“Website”) and VLA Steel Mobile Applications (“Apps”) on iOS and Android Operating Systems. By placing an order through our Website/Apps you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations of our services.
The following cancellation policy applies to steel purchased through our Website/Apps.
The order cannot be canceled by the customer.
Please note that there may be certain orders that we are unable to accept and must cancel due to technical reasons.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
The said amount of that order will be credited to your VLA Wallet.